Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our guidelines below to ensure a smooth return process.
1. Return Window
- You can return any eligible product within 14 calendar days from the date of delivery.
- After 14 days, we unfortunately cannot accept returns or offer exchanges.
2. Return Conditions
To qualify for a successful return, your item must meet the following criteria:
- The item must be completely unused, unwashed, and in its original condition.
- The item must be in its original packaging with all tags, labels, and protective seals intact.
- You must provide a valid receipt, invoice, or proof of purchase.
3. How to Start a Return
- Contact our customer support team at [email protected] or call us at (+972) 524652219.
- Provide your full name, order number, and the item(s) you wish to return.
- Our support team will review your request and send you the return shipping address along with instructions.
4. Return Shipping Costs
- Customer Responsibility: Unless the item arrived damaged or defective, the customer is responsible for paying all shipping costs for the return. Shipping costs are non-refundable.
- Trackable Shipping: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
The following types of items cannot be returned under any circumstances:
- Gift cards and downloadable digital products.
- Personalized, custom-made, or altered items.
6. Contact for Returns
If you have any questions regarding your return, please reach out to us:
- Email: [email protected]
- Phone: (+972) 524652219